A Three Part Series of On-Site
Training Programs
for
Managers
(Part
1) Communication and People Management - 2
Days
(Managing your responses)
The
purpose of communication is Persuasion. The idea is
that every communication will be based on Purpose,
Process and People. "People Problems" are
usually "Communication Problems" Identify
your predominant behaviour style and learn how to
identify and to adapt to the needs of others. You
will learn to improvise in situations you have not
faced previously. read
on......
(Part
2) Be Preparded To Lead
- 2 Days
The
approach of this program is to provide specific skills
awareness to fit the leadership role effectively.
The participants will identify and acknowledge their
unique expertise, knowledge, and experience. Managers
need the help and co-operation of many in the organisation.
read
on...
(Part
3) Business Communication with Impact and Influence
- 2 Days
(Written and Spoken)
It
is no accident that the successful people in business,
industry, and government - in fact in all fields are
excellent communicators. It is reasonable to assume
that several times in our lives our ability to write
and speak will make a difference in the advancement
of our careers. read
on......
Each part has been designed as a stand-alone program.
I recommend that in order to derive the maximum benefit
that you plan to participate in all three parts of the
series.
Other Frequently Requested
Programs
The
Success Factors of Motivation - 1 Day
What's
the one thing that's more contagious than enthusiasm
and motivation? The lack of it? Chart the steps to
create an environment to help others sustain or improve
their motivation, are you behaving in a manner that
destroys motivation?
Details:
Explore the success factors for self-motivation, what
determines job satisfaction, how to uncover the needs
of support staff, find, reinforce, and work from yours
and others' strengths.
Every
Secretary a Manager -
2 Days
(Superior Performance Skills for Secretaries/Office
Managers)
The
role of the Secretary /PA has evolved into a role
of more responsibility, capability to act and to manage
the role of being an office manager. Use effective
written and spoken communication to build rapport
in order to manage upwards and downwards. read
on......
Create
a Customer Service Culture - 2 days
Every
time an organisation performs a service for the customer,
the customer consciously or unconsciously assesses
the quality of that service. Everyone who comes into
contact with your organisation carries around in their
head a "service report card', which is used to
grade the level of excellence.
read
on......
How
to Present with Impact and Influence - 2 days
The
formula to success is not necessarily all competence.
The formula is part competence and the rest is the
ability to articulate that competence. Presentation
skills complement professional skills. How well they
are done can have a major impact on the success of
the organisation and the professional's career.
read on......
"Women
Mean Business" - 2 days
(Influencing with integrity and impact)
A
course designed to help participants assess their
Impact and presence, developing their personal brand,
explore and apply personal and professional levels
of power, strike the right balance in clearly communicating
your views while respecting the views of others, in
spoken and written communication build rapport through
content and language, develop and maintain effective
interpersonal relationships, keep current with management
trends, think proactively about the future.
Details:
Understand yourself - take control, create physical
presence, communicate with clarity and conciseness,
identify your personal and professional power bases,
design your own brand statement.
Lay the foundations for a greater sense of sanity,
security, serenity, and satisfaction by handling the
changeable "workplace weather".
To organize an on-site or venue training, please
contact Marlene
on (11) 462 7952 or email mward@netactive.co.za
