On-Site Training Program
Every
Secretary a Manager -
2 Days
(Superior Performance Skills
for Secretaries/Office Managers)
 The
role of the Secretary /PA has evolved into a role
of more responsibility, capability to act and to manage
the role of being an office manager. Use effective
written and spoken communication to build rapport
in order to manage upwards and downwards. Use written
and spoken power communication techniques to achieve
your goals and those of your management. This course
provides the self-assessments and self-knowledge to
build your confidence and effectiveness.
Details:
Commit to accept responsibility for effective and
purposeful communication
Identify behavioural patterns and how to adapt to
different behaviours
How to manage upwards and sideways, Use assertive
/listening techniques to build teams, resolve conflict
and make decisions, Manage and install processes for
Superior Performance
Build inter-personal skills that reduce tension, stress
and increase co-operation
To organize on-site or venue
training, please contact Marlene
on (11) 462 7952 or email mward@netactive.co.za
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