On-Site Training Program
Create
a Customer Service Culture
- 2 Days
 Every
time an organisation performs a service for the customer,
the customer consciously or unconsciously assesses
the quality of that service. Everyone who comes into
contact with your organisation carries around in their
head a "service report card', which is used to
grade the level of excellence. This means we must
understand and manage the customer's "Moments
of Truth". This two- day program is designed
to create awareness of "Customer Needs".
Details:
"Moments of Truth", customers report card,
Define internal/external customers, what customers
expect, assess your company policies, devise strategies
for superior service, build rapport by using phone
power, procedures to solve customer problems.
-
Attendees:
Anyone who wants to meet and exceed customer expectations.
To organize on-site or venue
training, please contact Marlene
on (11) 462 7952 or email mward@netactive.co.za
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